Free Trial and Registration FAQs

Are your APIs available for free trial?
Yes, our APIs are available for a free 7 day trial period. You can choose to trial 3 services.

The number of free hits varies from web service to web service. Trial users are granted 250 free hits for most web services. 
You may contact trial@xignite.com at any time to request more trial hits, and/or extend the trial period.

Free trials are not available on some real-time quote services that require exchange agreements to be signed by all users receiving real-time data.

Please note the Xignite reserves the right to discontinue your free trial account at any time, for any reason, with or without notice to you.

Can I cancel my free trial registration?
You can cancel your registration at any time by sending and email to support@xignite.com.

Cancelling your registration will:
  • Disable your Xignite account.
  • Terminate your free trial.
  • Opt you out from any future Xignite email campaign.
Note that you will not be able to register again using the same email address. This is to prevent abusive use of the free trial process.
Do I have to pay to register?
No. Registration is free. That's the idea with a free trial. Really.
Do I need to register for each API?
When registering you can choose 3 services you can free trial. Pick the services you are most interested in.
If you want to try additional services beyond your initial 3 services, please contact sales@xignite.com. 

Alternatively you can request a free trial for additional services directly from the My Account area.

First click here to view your Free Trial Status.  If you are not logged in, you will be asked to do so then re-directed to the My Free Trial Status page.
 
You can also reach this page at any time by clicking My Account at the top of this page (of you are logged in, you can access My Account by clicking on your email address), then Check My Free Trial Status under the My APIs heading.

You will then see a list like the one below. To request a free trial for an additional service, simply click on Request 7 Day Trial in the last column for the service you want. A specific request will be issued to our sales team who will contact you to follow up. If your request has already been submitted, Request Pending will be displayed.
Request Free Trial
How can I check the status of my account?
You can check the status of your account on our website by clicking here. If you are not logged in, you will be asked to do so then re-directed to the My Account page.
You can use My Account to:
  • Change your password
  • Manage your API authentication tokens
  • Update your phone number, company information and interests
  • Manage your payment methods (update credit cards, etc.)
  • Check your free trial status (remaining hits, etc)
  • Check your subscription status (subscription levels, usage, etc.)
How long does the free trial last?
Your free trial is valid for 7 days.

Please contact sales@xignite.com if you need to extend your free trial or have questions after your free trial expires.
I am in the middle of testing your APIs and I ran out of credits. What do I do?
If you need additional credits to complete your evaluation we will gladly help out. Please contact us.

Will you start spaming me with emails once I register?
No. You will receive informational and promotional emails from Xignite after registering. You will always be able to op-out from receiving such emails.
Do my free trial credits carry over if I purchase a subscription?
No, they do not. Each subscription comes with a number of hits per month, which are tracked separately from your free trial hits.
When you subscribe, your subscription will be reset and your free trial hits will be lost.
How do I become a trial user?
Setting up a trial account takes only a few minutes on our website.
Where can I view the number of free trial credits I have left?
You may view your remaining free credits by clicking here. If you are not logged in, you will be asked to do so then re-directed to the My Free Trial Status page.

You can also reach this page at any time by clicking My Account at the top of this page (of you are logged in, you can access My Account by clicking on your email address), then Check My Free Trial Status under the My APIs heading.
RegistrationError: {Service}: Maximum number of unregistered requests exceeded.
The full message of the error you may encounter is:
RegistrationError: {Service}: Maximum number of unregistered requests exceeded. Your request was authenticated using {an HTTP request parameter|a cookie|an IP address|a SOAP header}. Your username is {username}. Please visit http://www.xignite.com/registration-help for more information.

There are a few possible reasons for encountering this error:
  • If you are a subscriber, you will never receive this error unless you are using an incorrect token to authenticate your requests. To fix the problem, simply review your list of authentication tokens and verify you are using a correct one. You can do this by navigating to My Account and clicking on Manage My API Tokens.
  • If you are not registered or subscribed to the service and did not pass any authentication tokens with your request, then it simply means that we could not authenticate your request and therefore it was rejected. Most likely in this case the error message will say that "Your request was authenticated using an IP address" and your username will be that IP address. This is simply because IP-based authentication is the default authentication method if none others are provided.
  • If you are registered or subscribed to the service and use IP-based authentication, then it could mean that your IP address changed and it is not included in your list of authentication tokens. To fix the problem, simply add the IP address provided in the message to your list of authentication tokens. You can do this by navigating to My Account and clicking on Manage My API Tokens.
  • If you are registered or subscribed to the service and use SOAP Header or HTTP RequestParameter authentication, then it could mean that you are passing the wrong authentication token. To fix the problem, simply review your list of authentication tokens and verify you are using a correct one. You can do this by navigating to My Account and clicking on Manage My API Tokens.
  • If you are only registered for a free trial, this could also mean that you have exceeded your free trial hit limit for this service. To verify this, go to My Account, click on Check My Free Trial Status and check if the Remaining Hits value is 0 for the service you are using. If it is, contact your sales representative or sales@xignite.com to request an extension of your free trial.
If you are not sure of which method you use to authenticate your request, please check the value of the Identity data element returned with your data. This is provided as a standard data element on all APIs. 
  • If Identity = IP, verify that the IP of your server is properly registered. If your IP is dynamic, you should probably use a different method for authentication. You may also believe that you are properly passing a SOAP Header with your requests but this header is not being recognized by our system. IP authentication is not recommended as it is common for IPs to change.
  • If Identity = Cookie, verify that you are passing the proper cookie with your requests. Note that when calling a service using your browser, the system will by default pass a cookie with your requests if it exists. Cookies are set up when you log into your account using your browser.
  • If Identity = Request, this means that our system is reading your username from the 'Header_Username' or '_token' value passed with your POST or GET requests. Verify that you are passing the proper value.
  • If Identity = Header, this means that our system is reading your username from the Username element from the SOAP Header value passed with your SOAP requests. Verify that you are passing the proper value.
How many free hits do I get with my free trial?
The number of free trial credits differs per service you choose with your free trial; the amount may range from 5 or 10 credits up to 250 credits.  
Additionally, be mindfull that a single API request may deduct multiple hits depending on the request and the data set returned. For instance, quote requests with multiple symbols will count as one hit per symbol. 
  • To view a summary of your trial account hit credits and usage, visit My Free Trial Status under the My Account section of the website.
  • Details about how hits are calculated for each API are available under the Manage section of each API operation page. 
What are the terms and conditions of a free trial?
You can review the terms and conditions of our free trial here.
What happens when my free trial expires?
When you call an API and run out of free trial credits, you will get a RegistrationError.
Be aware that your trial might expire on some services but not on others.
If you already have a Trial Account, you can check your remaining free trial credits here.

Please reach out to our sales team if you have questions or need additional credits to continue your evaluation.
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