Error Handling FAQs

IP authentication is discouraged because your application will break if your IP addresses change. We highly recommend using API token authentication to avoid this problem. If you still wish to use IP authentication, there are a few simple steps to follow in order to add or remove IP addresses on your User Account. When using IP authentication, it is critical the IP is added before any queries are executed or the queries will error.

First, you must log in to the Xignite Web Site - once logged in, follow the steps here:
  1. Go to the Manage My API Tokens page within the My Profile area
  2. On that page, click the  button
  3. In the Add Token box, change the first dropdown to “IP”
  4. In the 2nd blank box that appears, enter the full IP address
  5. Once you confirm it is entered correctly, press 
  6. Note: To lock in this change, press  or you will not actually Save this new IP to the account.