Data Sources FAQs

The logos in XigniteLogos come from the listing exchange for that security. Our logo should match that provided on the exchange web site. If they do not match, please contact and we will update it. If our logo matches the one on the exchange but the one on the exchange is outdated, someone will need to contact the exchange to have it updated. Only authorized employees of the listed company can do that. Here are some instructions you can follow if you are such an employee:
  • NYSE: Send an email describing the problem to
  • NASDAQ: NASDAQ provides a form you can fill to request a logo update. 
Once the logo is updated in the exchange, it will get automatically updated in our system.

XigniteMetals provides precious metals (gold, silver, platinum, palladium) prices in Troy Ounces.   

Troy Ounces is the global and traditional unit of weight used for precious metals, which was attributed to a weight used in Troyes, France, in medieval times.
  • 1 Troy ounce is equal to 1.0971428 ounces avoirdupois
  • 1 Troy ounce = 31.1034768 grams
  • 1 ounce = 28.3495231 grams
  • 1 Troy ounce contains 2.75 grams more of metal than the standard ounce

The source of our precious metal prices depend on the type of price:

Spot Prices

Xignite spot prices are collected via direct feed from two different vendors with whom we have distribution relationships: Morningstar and Six Financial Information (SFI). Xignite consolidates those two feeds to provide redundancy, reliability and liquidity. Morningstar and SFI collect their own data from the trading desks of a large number of bankers, brokers, and metal trading platforms located in the US, Europe, The Middle East and Asia. These firms are called contributors to the feed.


Here are some examples of contributors to the Morningstar and SFI feeds:

  • Morningstar: UBS, Saxo Bank, CommerzBank, etc.
  • SFI: Swiss National Bank, Deutsch Bundesbank, People's Bank of China, etc.

Future Prices

Xignite collects future pricing information from the CME Group via feed. Xignite calculates delayed future prices and historical future prices from this feed.

Exchange Fees

CME Delayed Future prices are subject to exchange fees. The fees are $187.50/mo for either NYMEX or COMEX. Xignite collects and pays the fees back to CME as part of the exchange reporting process. Xignite charges a $12.50 processing fee on top of the CME fees.


Xignite collects fixing information directly from the following sources:
  • Gold & Silver: London Bullion Metal Association
  • Platinum & Palladium: London Platinum and Palladium Association

The source of our exchange rate information depends on its type:
  • Xignite compiles its spot exchange rate information from multiple sources in order to obtain the most liquidity and the most accurate rates. The two primary sources are Morningstar and Six Financial Information. Each of those sources is connected to dozens of forex trading desks in the world largest banks, brokers and forex marketplaces.
  • Xignite collects official exchange rates directly from the central bank or alternative governmental organization for the respective country.

The Gold Fixings are set by the London Bullion Market Association (LBMA).
The five members organizations that are involved in the determination of the gold fixings are:
  • Barclays Capital
  • Scotia-Mocatta
  • Société Générale
  • HSBC Bank USA
  • Deutsche Bank AG
The Silver Fixings are set by the London Bullion Market Association (LBMA).
The three member organizations that are involved in the determination of the silver fixings are:
    • Scotia-Mocatta
    • Deutsche Bank AG
    • HSBC Bank USA
    The Platinum and Palladium Fixings are set by the London Platinum and Palladium Market (LPPM)
    The three members organizations that are involved in the determination of the platinum and palladium fixings are:
    • BASF Metals
    • Goldman Sachs
    • HSBC
    • Standard Bank

    NASDAQ’s website reflects the volume from the NLS Plus feed, while we receive the NLS feed. The difference is that the NLS Plus feed includes trades from the exchanges NASDAQ OMX BXSM (Boston) and NASDAQ OMX PSXSM (Philadelphia) in addition to the exchanges for the NLS feed, those being the NASDAQ Stock Market (NASDAQ) and FINRA/NASDAQ Trade Reporting Facility (TRF) only. NASDAQ OMX BXSM and NASDAQ OMX PSXSM only account for a very small volume of trades but those differences are visible.

    There are multiple reasons why our financial numbers may not always match those you see on popular financial web sites such as Yahoo!Finance or Google Finance:
    • Xignite, Yahoo!Finance and Google use different sources. Xignite licenses its US and Canadian information from Morningstar--one of the leading financial data vendors in the industry. Yahoo! Finance and Google use different sources. Different data sources use different methodologies for accounting data classification, and they collect and cleanse data at different times. All those can introduce differences--which doesn't imply that one or another data source is inaccurate.
    • Xignite and Morningstar may structure and organize financial accounts differently from other sources and web sites. For instance, another source may name a line item differently. Or one line item on another source may be allocated across two line items in our APIs--or vice versa. It can therefore be difficult to match line items on Yahoo!Finance or Google Finance. For instance, what Yahoo!Finance calls Earnings Before Interest And Taxes, Xignite calls Income Before Income Taxes.
    • Xignite and Morningstar may calculate certain values differently. If you have limited experience with how financial data is structured and reported, this fact may seem surprising. However, it is actually quite common. Not every company reports financial information in the same fashion. Although standards such as XBRL exist, a lot of the financials filings made by companies are subject to interpretation by financial analysts at each data vendors. Vendors make decisions whether one line item from a financial statement should be incorporated into a given line item in their data set. The net result is that the numbers may not match for categories that seem to be named similarly. This of course does not apply to things like top items in Financial Statements as those statements should still foot correctly. For instance items like Total Assets or Total Liabilities should typically match from one provider to the next.
    In summary, be very careful when comparing our data to that of another site unless you want to spend a lot of time reconciling subtleties in the way financial data is reported--unless of course that other site is Morningstar. A data set can only been proved as inaccurate if it is incorrect compared to the initial filings made the firm (10-K and 10-Q SEC filings in the US for instance).

    We often get questions about the differences above. Please understand that at no time do we make representation that the financial numbers delivered by our services should exactly match the organization and values of those on popular financial web sites. We actually consider such comparisons unfair and misplaced unless a discrepancy can be tracked back to the source filing.

    If you want to report an item that you have the conviction is inaccurate, please provide:
    • The security symbol this applies to (e.g. GOOG)
    • The period and period type this applies to (e.g. Annual Statement for Fiscal Year 2012)
    • The FinancialType this applies to (e.f. OperatingIncome)
    • An explanation as to why you believe it is inaccurate including reference to the original SEC filings available on EDGARthe company annual report from the company's Investor Relations Web Site or the Morningstar web site.
    With this information, we can verify the validity of the information as escalate it to Morningstar if necessary. Any inquiry as to why our information is difference from that of another financial web site will be responded by pointing to this FAQ unless the 4 points of information above are provided.

    BATS trading represents approximately 10%-12% of the market activity. The BATS volume reflects the volume of trades performed only on BATS. So the volume of trades performed on NASDAQ or NYSE is not included in that number. As a result, the BATS trading volume will not match the composite volume of all trades that occurred on all exchanges.  

    If you suspect our BATS data might be incorrect, please run a check on the following page on the BATS website against our data before submitting a Support Case. In the box containing the symbol "SPY", update the Symbol to the security/listing in question, then click the magnifying glass icon:

    If you still have questions, you may send an e-mail to