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Associate Financial Data Analyst

 

Location: San Mateo, CA or New York, NY

Who You Are

You like fixing things, are detail-oriented, and you are a master at the art of explaining complicated concepts succinctly. You savor being able to drive issues to conclusion, continually go above and beyond the call of duty to solve problems creatively, and are quick-thinking. This role is key to enhancing our products and brand and is relied on by every team at Xignite.

The Role

  • Understand and resolve customer-reported issues professionally, accurately, and promptly.
  • Become an expert in our products and fluent in their usage by our customers.
  • Escalate and coordinate resolution of production issues with cross-functional teams: Operations, Product Management, Account Management, and Engineering.
  • Support the Sales team with high-profile prospects to drive revenue growth.
  • Reduce overall support and pre-sale inquiries such as through FAQs and product collateral.

Your Skill Set

  • BS in a technical field.
  • Desire to work in a startup environment.
  • Excellent customer-facing written and verbal skills.
  • Analytical skills to research and diagnose technical issues.
  • Can learn new concepts quickly and think creatively.
  • Strong organizational skills.
  • Experience with SQL and spreadsheets.
  • 0 – 3 years of work experience.

Bonus Skills

  • Financial services background, in particular, financial market data.
  • Experience using APIs.
  • Scripting languages such as Python.

Benefits and Perks

  • Subsidized (free) medical insurance for employee
  • 401(k)
  • Stock options
  • PTO, plus stock market holidays
  • Free lunches, snacks and beverages
  • Subsidized YMCA membership
  • Darts, Wii ping pong, and more!
  • Walking distance to Hayward Park Caltrain station; shuttle to Hillsdale station
  • Onsite café

About Xignite

Named one of the ten coolest brands in banking, Xignite, Inc. provides cloud-based financial market data APIs to help emerging companies and established enterprises deliver real-time and reference market data to their digital assets, such as websites and apps. Xignite’s clients include more than 1,000 financial services, media and software companies from disruptive fintech firms, such as Betterment, FutureAdvisor, Motif Investing, Personal Capital, Robinhood, StockTwits, Wealthfront and Yodlee, to leading financial institutions, exchanges and market data vendors including, NASDAQ OMX,SIX Financial Information and BMO. For more information, visit http://www.xignite.com or follow on Twitter @xignite.

Apply to: jobs@xignite.com