Support Plans

Xignite addresses a wide range of requirements from many types of firms: from mission-critical applications at Fortune 500 companies to low-volume applications in professional offices. For this reason, we provide three support options each tailored to cater to our customer's unique requirements. The table below summarizes the difference among our support options.

Contact sales to upgrade the support plan for your account.

Standard Support Premium Support Enterprise Support
Annual support hours 12 hours Unlimited Unlimited
Ticket Response time 1 business day 4 business hours 2 business hours
Phone support hours Business hours 24x7 24x7
Splice custom services One per subscribed service Unlimited Unlimited
Onboarding No Yes Yes
Sponsorship No Director Executive
Service dashboards No Coming soon Coming soon
Quarterly reviews No No Yes
Calendar of production changes No No Yes
Bat phone for emergency support No No Yes
Relay responses No No Future enhancement

* For instance, if you report a problem at 10:00 a.m. PST on a Tuesday, we will get back to you at the minimum by 10:00 a.m. PST on Wednesday with Standard Support. If you report at 2:00 a.m. PST on a Friday, we will get back to you at the minimum by 8:30 a.m. PST on Monday with Standard Support.