Support Plans

Xignite addresses a wide range of requirements from many types of firms: from mission-critical applications at Fortune 500 companies to low-volume applications in professional offices. For this reason, we provide two support options each tailored to cater to our customer's unique requirements. The table below summarizes the difference among our support options:

Model Standard Support Premium Support
Guaranteed Availability 99.9% 99.9%
Online Resources Yes Yes
Email Support Response Time 1 Business Day * 2 Business Hours
Phone Support Within Business Hours 24 x 7
Available for Enterprise Level Subscriptions Yes Yes
Splice Custom Services One Splice per subscribed service Unlimited Splices
Pricing Base +30% of Base

* For instance, if you report a problem at 10:00 a.m. PST on a Tuesday, we will get back to you at the minimum by 10:00 a.m. PST on Wednesday with Standard Support. If you report at 2:00 a.m. PST on a Friday, we will get back to you at the minimum by 8:30 a.m. PST on Monday with Standard Support.