Support FAQs

We are rarely down due to maintenance, but it is possible if we are performing a system upgrade that would make one of more of main sub-systems unavailable.

If we decide to take our system down to perform such an upgrade we will:
  • Provide at least 7 days advanced notice via email notification to the technical contact for your account.
  • Perform the maintenance on weekend, most likely on a Saturday afternoon or evening Pacific time.

The best ways to reach us are:

By Email: Note that email response time will vary depending on your level of support. Click here to view the different support plans available.

By Phone:
  • 1-800-866-965-7627 (US)
  • 1-650-655-3700 (International)
Note that 24x7 phone support is only available with our Premium support plans.
Click here to view the different support plans available.

Please check this page for a description of our support plans.