Performance FAQs

We complete the daily mutual fund NAV data loading process at 7:30 PM EST (19:30). You may schedule any automated jobs to run at 7:30 PM EST (19:30), and in case this job has any late corrections, we suggest a secondary query to be timed at or around 9:00 PM EST (21:00). 

If you have any questions about this process, please send an e-mail to support@xignite.com.

Xignite receives direct exchange rates for most currency pairs. If an exchange rate is not available for a currency pair, we calculate it by converting through a major currency.

Example: We want to know the exchange rate of Canadian Dollars (CAD) to Egyptian Pounds (EGP).  If CAD and EGP did not trade directly, the system will search for a more common, highly-traded currency (USD or EUR). If CAD and USD traded, and EGP and USD traded, Xignite can derive an exchange rate for "CAD to EGP" using USD. This is done for all fields in the data output (not just the Average/Mid Rate).

Xignite does not guarantee its system availability but we provide an SLA that specifies a 99.9% availability level.

We openly publish our monthly availability levels as measured by Keynote Systems (an independent third party). 

Xignite's Monthly Availability is based on Keynote Systems monitoring via the Red Alert solution and is calculated by subtracting from 100% the percentage of five-minute periods during a calendar month, excluding scheduled maintenance windows, in which Xignite APIs are unreachable externally. Partial contracted months will assume non-subscribed days to have had 100% service availability.

Xignite has a policy of honesty and openness when it comes to the availability of our APIs.
We constantly monitor our APIs using Keynote Systems--a reputable third party company--and we use their benchmarks as the benchmark for our availability. Keynote constantly hit our APIs from multiple locations around the world and reports any failures during their sampling. We publish the report they generate on our web site at the beginning of the month. You can find the current report as well as all our historical availability going back to 2009 here: https://www.xignite.com/Support/Availability.aspx

If you have additional questions about availability, feel free to e-mail support@xignite.com.

Xignite's Monthly Availability is based on Keynote Systems monitoring via the Red Alert solution and is calculated by subtracting from 100% the percentage of five-minute periods during a calendar month, excluding scheduled maintenance windows, in which Xignite APIs are unreachable externally. Partial contracted months will assume non-subscribed days to have had 100% service availability.

We openly publish our monthly availability levels as measured by Keynote Systems (an independent third party). 

We openly publish our monthly availability levels as measured by Keynote Systems (an independent third party).